Why Outsource? | Our processes

Risk escalation and mitigation procedures

Risk Risk owner at Client-site Risk owner at Infofin Escalate to  Mitigation Mitigation by
Insufficient resources Steering Committee,


Project Manager,
HR

  Client Project manager a)Cross-train resources. b)Document decisions and processes Steering Committee
Employee turnover   Steering Group,


Project Leader,
HR

On-site Project Manager,


HR

a) Cross-train resources. b) Document decisions and processes. c) Backfill positions. Steering Group,


HR

The inability on the part of senior management to make timely decisions Project Manager   Client-site Steering Committee, Infofin Steering group a) Practice proactive planning and communications. b) The project team to present Client-site steering committee with alternatives, recommendations, and information on priority and impact. c) Define the issues carefully. d) Formalize the process for issue resolution and escalation with a fixed time frame. Client-site management and Steering committee.
Miscommunication (between Our Project Manager, the steering committee and end users)   Project Manager,


Change Manager

Infofin steering group. a) Build communication between Infofin project team and Client-site steering committee and end users. b) Put out progress on a project web site. Infofin Project Manager,


Project leader

Lack of proper facilities Steering Committee and Project Manager   Steering Committee and Project Manager Provide dedicated facilities to project Client-site Project Manager
Loss of sponsorship Client-site Steering Committee,


Project Manager

  Infofin Steering Group,


Project Manager

Review project charter. Client-site Management.
Unclear direction  Project Manager   Client-site Steering committee, Infofin Steering group Revisit original project plan Project managers of Client-site and Infofin
Plan or scope too aggressive   Project Manager, Project Leader Infofin Steering Group. a) Revisit the scope. b) Produce a detailed and clear project plan. c) Staff with the best people with the right skills at the right time Infofin Project Manager, and Steering groups of Client-site and Infofin.
Users have unrealistic expectations Steering Committee,


Project Manager,
Sponsor

  Infofin Project manager a)Educate and communicate with users early and often.


B)Get cooperation from users.

Infofin Project Manager
Lack of skills of key users and functional end users Steering Committee,


Project Manager.

  Client-site Project Manager a) Assess users' skills.


b) Provide documentation. c) Involve key users in testing and fit/gap analysis

Infofin and Client-site Project managers.
Software problems (functionality)   Project Manager, Project Leader   Test early. Apply patches within a plan. Infofin Project Leader
Scope Creep Project Manager   Infofin Project Manager Devise a process, which includes an assessment of value and complete costs.  
Competition for resources from other organizational projects and implementations. Project Manager   Client-site


Steering Committee

Prioritize resource requests Client-site


Steering Committee

Changes in external requirements resulting in scope changes Project Manager,   Client-site Steering Committee, Infofin Steering group and Project Manager a) Plan early.


b) Communicate to Infofin Project Manager the impact of scope changes Recognize as scope creep referring to project plan.

Client-site Steering Committee